Refund policy

At Tipzy Nails, we want you to absolutely love your nails. If something isn’t right, we’ve got you covered. Please read our Returns & Refunds policy below.

Eligibility for Returns

  • Items must be unused, unopened, and in their original packaging to qualify for a return.

  • Returns must be requested within 14 days of delivery.

  • For hygiene and safety reasons, opened nail sets, used pens, or partially used kits cannot be returned.

Non-Returnable Items

  • Gift cards and digital products.

  • Sale or clearance items (all sales final).

  • Any product that has been opened, worn, or altered.

Damaged, Defective, or Incorrect Orders

  • If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the issue.

  • We’ll be happy to send a replacement or issue a full refund.

Refunds

  • Once your return is received and inspected, we’ll notify you via email.

  • If approved, your refund will be processed to your original payment method within 5–10 business days.

  • Shipping fees are non-refundable unless the return is due to our error (wrong or damaged item).

Exchanges

  • We currently don’t offer direct exchanges. If you’d like a different item, please return your product for a refund (if eligible) and place a new order.

Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our mistake (wrong, damaged, or defective item).

  • We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

How to Start a Return

  1. Email us at Tipzynailsofficial@gmail.com with your order number and reason for return.

  2. Wait for return instructions before shipping your item back.

  3. Once approved, ship your item back in its original packaging.

✨ Tipzy Promise: Your satisfaction means everything to us. If you’re unhappy for any reason, reach out and we’ll make it right.